Your client’s email address resides in your EPIC Account and unless you give us permission, we can’t even view your client’s data. We only ever contact a learner if they reach out to us first, usually through an email address found in the footer of some websites.
Generally, the only email messages they receive from EPIC are generated by the system. You might receive an occasional email as an EPIC Account holder or facilitation kit (or CPE) owner.
Beyond this, your clients will not be contacted directly unless they opt in to communications in their Catalyst profile.