Name: Sales Customer Interaction Guides • disc training hub
SKU: A141-02-DS
Price: 28.00 USD
Availability: InStock

Question 1

Instant Results

Terry Coates · Accepted Answer

The profiles we carry are available online, immediately after purchase*, 24 / 7. (*Excluding Catalyst profiles and The Five Behaviors Team Development profile. These require manual setup and can't be automated. However, we still guarantee turn these around in one business day and often complete the setup within a few hours.)

Question 2

Trustworthy

Terry Coates · Accepted Answer

We are accredited by the Better Business Bureau and listed with Dun and Bradstreet. It is our goal to provide the very best solution to meet your specific needs.

Question 3

Longevity

Terry Coates · Accepted Answer

We have been representing Everything DiSC products since January, 2011 and in the training space since 2002. If we were to go away for any reason, your EPIC Account would be transferred back to Wiley (the publisher). Wiley has been around since the early 1900’s. They’re not going anywhere!

Question 4

Safe Data!

Terry Coates · Accepted Answer

We use 256-bit SSL encryption for transactions and none of your credit card information is stored on our servers. Never. ever.

Question 5

Return Policy

Terry Coates · Accepted Answer

Our goal is to be easy to work with. We have a generous 30-day return policy on unopened and unused products. See our Terms and Conditions for all the details. Incredibly, some of our competitors have a "no returns" policy!

Question 6

Need More?

Terry Coates · Accepted Answer

disc training hub was founded by facilitators and trainers that actually use these products in training sessions. We're here to help you choose the right products and help you bring DiSC into your organization, but we can also customize curriculum and even provide a team of facilitators for larger programs. Contact us for more information, schedule a free consultation or call us at +1 888-777-DiSC!

Question 7

Are advertisements shown during the assessment?

Accepted Answer

No. The assessment website is very clean with minimal branding and no advertisements. The branding is Wiley (the assessment maker) and either our logo (if purchased from this site) or yours (if you get your own EPIC Account). Results come in a downloadable PDF file, again free of anything except results and minor branding.

Question 8

Are the profiles accurate, but still simple enough to read and interpret?

Terry Coates · Accepted Answer

The Everything DiSC products are often described as “simple without being simplistic”. This is one of DiSC’s great strengths. Everything DiSC is a third-generation, research-based instrument. And yet while the narrative is rich, it is easily understandable and provides a simple way of discussing human behaviors and interactions.

Question 9

If I want to have someone complete two (or more) assessments, how long will that take them?

Terry Coates · Accepted Answer

A traditional Everything DiSC assessment takes most people about 15-20 minutes to complete. However, one of the great things about Everything DiSC is "record re-use". Once someone has completed any traditional assessment, subsequent assessments can re-use that data, requiring only a few additional questions to be answered.

The Catalyst assessment takes a little longer (20-25 minutes) but it collects data for multiple profiles. This allows additional results to be activated without respondents having to answer any additional questions.

Because of the additional team-based questions, The Five Behaviors assessments take a little longer to complete. However, the record re-use applies to these assessments, too, so anyone with an existing record will require relatively little time to complete a Five Behaviors assessment.assessments.

Question 10

How accurate are your assessments?

Terry Coates · Accepted Answer

The Everything DiSC assessments are in their third generation and are measured to be 32% more accurate in determining someone’s style as compared to the original paper instruments. A full research report is available that details the validity and repeatability of the assessment.

Question 11

If someone was partly through the assessment and either lost connection or had to quit, how would they get back in?

Accepted Answer

The assessment site remembers where a respondent was, so if they quit or get disconnected, they can resume where they left off, by clicking on the original invitation link.

Question 12

Why are these profiles so expensive/inexpensive?

Terry Coates · Accepted Answer

The Everything DiSC profiles are a premium product, compared to other DISC products on the market.

These profiles are research-based and fully validated instruments while most others are not. There is also tremendous value in having application-specific profiles (Agile EQ, Productive Conflict, Workplace, Management, Leadership, and Sales) that all interoperate, share a language to talk about behavioral differences and allow Comparison Reports (and other group reports) to be generated, even when people have completed different profiles.

If you're feeling like the products are too inexpensive, sometimes this is because of confusion around EPIC Credits. One credit is just a few dollars, but it takes 15 credits to create one Workplace profile. Others profiles require 20, 25 or more to create.

Question 13

How much does it cost to have the assessment appear to come from me with my logo?

Terry Coates · Accepted Answer

With an EPIC Account, this costs nothing! Your logo and up to seven lines of custom text appear on every report cover. You can also re-name any of the profile titles and specify the name displayed on email messages sent by the system.

An EPIC account usually costs between $150 and $250, however we don't charge a setup fee and we'll cover the cost with an initial purchase of just 100 credits. That's equivalent to roughly 7 Workplace or Catalyst profiles).

Question 14

Once purchased, how long until the EPIC credits expire?

Terry Coates · Accepted Answer

EPIC Credits never expire. There is no risk in purchasing ahead and because the credits can be used for any Everything DiSC or Five Behaviors profiles, you can still use the credits even if your specific needs change.

Question 15

Are there any additional costs for DiSC training that I need to consider?

Terry Coates · Accepted Answer

The main cost is the profile. Beyond that, if you are going to print the profiles, that is an extra cost. For conducting your own training classes, we highly recommend a facilitation kit. There are also some training add-ons available to complement some of the classes, but these are optional.

Aside from these optional items, there are no annual licensing or maintenance fees with Everything DiSC or The Five Behaviors.

Question 16

If I send assessments from my EPIC account, who gets the assessment first, the respondent or me?

Terry Coates · Accepted Answer

Well, if it's a race, the respondent would win. Seriously, though, the answer depends on the type of assessment and whether or not you have an EPIC Account.

Catalyst Profiles: The very nature of the Catalyst system is that respondents have access immediately upon completion of their assessment. This cannot be changed. If you have an EPIC Account, you can set it up so that you receive an email when assessments are completed. You can then download a PDF of the results. If you also have a Catalyst profile, you can also find the new profile in the "Your colleagues" section and see their style there.

Traditional Profiles: When you have an EPIC Account, you can choose whether or not the respondent gets to see the results immediately upon concluding the assessment. If you prefer, you can choose to see it first and then share it with them when you are ready. If you do not have an EPIC Account (and you purchased assessments from DiSC Training Hub), we can email the results to you for any profile that you purchased.

Question 17

Can I change the profile title to fit what I am doing?

Accepted Answer

You can rename any of the profiles using report tailoring, a built-in functionality of the EPIC account. This does not carry any additional cost.

Question 18

If I send assessments from my EPIC Account, will my clients ever be contacted via their email address?

Accepted Answer

Your client’s email address resides in your EPIC account and unless you give us permission, we can’t even view your client’s data. The only email messages they receive would be generated by the system. You might receive an occasional email as an EPIC Account holder, but your clients will not be contacted directly.

Question 19

Is there any prompting that would let me know someone didn't finish it?

Accepted Answer

You can be notified when someone completes the assessment, but not when they haven’t. You can easily run a report to see who hasn’t completed an assessment. The system does provide one scheduled reminder email to go out to those who haven’t completed an assessment and you can manually send additional reminders at any time.

Question 20

What is an "EPIC Credit"?

Terry Coates · Accepted Answer

EPIC Credits are the currency of EPIC, the back-end administration website for both Everything DiSC and The Five Behaviors. It's similar to they way arcade games used to be played. You bought some tokens and then used those tokens to play games. Some games used more tokens than other games and some reports in EPIC cost more credits than others. In order to use EPIC Credits, you need to have an EPIC Account.

Question 21

What is Catalyst?

Terry Coates · Accepted Answer

Catalyst is a different—and often better—way to experience DiSC, especially fro groups. Instead of receiving a static PDF with your results, Catalyst presents the material through an online, interactive platform. Catalyst also lets you see the DiSC styles of others in your organization and get specific tips on working together.

Learn more on our Catalyst page or watch the video:

.

Question 22

How long will I have access to the Catalyst platform?

Terry Coates · Accepted Answer

Indefinitely! Once you complete your Catalyst assessment, you gain instant access to the Catalyst platform with no expiration date. And there are no extra fees for continued access, unless you choose to add a new set of results.

Question 23

Which profiles are available on Catalyst?

Terry Coates · Accepted Answer

Every Catalyst assessment includes the Everything DiSC Workplace results. In addition, Agile EQ and Management are also available as inexpensive add-ons.

Once a respondent has completed the comprehensive Catalyst assessment, these add-on applications can simply be enabled by an administrator (by paying the add-on cost) without additional effort by the respondent.

Question 24

What's Difference Between "Basic" and "Advanced" Curriculum?

Terry Coates · Accepted Answer

The Catalyst curriculum for virtual training supports a wide range of platforms. The Advanced curriculum requires polling, annotation and breakout rooms. If your preferred platform lacks any of these, you may wish to use the Basic curriculum.

The primary difference between Basic and Advanced curriculum is how the activities are structured. The objectives and learning points are the same.

Question 25

What's in the Catalyst Facilitation Kit?

Terry Coates · Accepted Answer

The Cataly st Facilitation Kit contains course materials and videos for all of the profiles available on Catalyst. Currently that is Workplace, Agile EQ and Management. There are versions for both classroom (in-person) and virtual sessions included.

The course materials are aligned with how the results are presented on the website (instead of the traditional PDF) and some of the included activities direct learners to use the platform.

It is our understanding that curriculum for any application added to Catalyst in the future will be available via a free upgrade, though that is subject to change.

Question 26

Does a facilitation kit include access to DiSC profiles or is that separate?

Terry Coates · Accepted Answer

Facilitation kits and DiSC profiles are sold separately.

Kits contain course materials (PowerPoint decks, Leader's Guides, handout masters) for DiSC training and, depending on the kit, a starter set of DiSC training add-ons.

Question 27

Do the facilitation kits support virtual training of DiSC classes?

Terry Coates · Accepted Answer

Generally, yes, but virtual support varies by kit.

The Catalyst Facilitation Kit was designed from the start to support both virtual and in-person training. It comes with both versions for Fundamentals, Workplace, Agile EQ and Management.

The traditional, non-Catalyst kits have had updates to support virtual training, mostly in the form of adapting activities to a virtual classroom.

Question 28

Do I need a Facilitation Kit? Can't I just build my own class?

Terry Coates · Accepted Answer

A Facilitation Kit is definitely not required. In fact, if your course objectives are very specific to your business or industry, you might not find that a kit is worth it. However, there is a benefit to having a pre-built course structure to start with, which you can then freely customize to your organization's needs.

Another big advantage of the kits is the videos. Having people model the styles in context-specific situations is the often best way for learners to really "see" the styles through their actions. While the kits are not inexpensive, creating a set of videos professionally would cost many times the price of the kit.

Question 29

What is the difference between the facilitation kits?

Terry Coates · Accepted Answer

Each facilitation kit is specific to one of the profiles in the Everything DiSC product suite. The curriculum in each kit aligns with the contents of the corresponding profile. So, the Management Facilitation Kit has modules that relate to the contents of the Management profile with videos and activities that support key concepts. The Work of Leaders Facilitation Kit address the contents of the leadership profile. The contents of the kits for Workplace, Productive Conflict, Agile EQ and Sales each match the content of their respective profiles.

The exception is the Catalyst Facilitation Kit. Catalyst is a web-based platform that allows respondents to interactively learn about DiSC and explore their results. In this kit, the course materials have been adjusted to align with how the results are presented on the website (instead of the traditional PDF) and the included activities leverage the platform. Currently, Workplace, Agile EQ and Management are available on Catalyst.

Through December 31 2023, purchasers of the Workplace, Agile EQ or Management Facilitation Kit are eligible for a free update to the Catalyst materials for all three of these applications.

Question 30

How do I create a Comparison Report between two people?

Accepted Answer

Comparison Reports are created using the results of any two people that have completed any of the Everything DiSC assessments. There are three ways of creating them: 1) As the administrator of the EPIC account, you can create these reports manually. 2) If the two people in question have created their free My Everything DiSC accounts, they can, by mutual agreement, do the comparison themselves online using an interactive tool or they can download the complete report. 3) If the two people are in the same organization on the Catalyst platform, comparisons are freely available. In all cases, there is no cost to create these reports.

Question 31

How do I add Agile EQ for just 10 EPIC credits?

Terry Coates · Accepted Answer

When someone has completed a Catalyst assessment (for 15 credits) you can add the results from additional applications (like Agile EQ) for just 10 additional credits. The respondent will get an email telling them the new info is available. Most applications will not require any additional questions to be answered; the results just appear.

To add EQ to an existing Catalyst record:

In EPIC, go to the Manage Reports menu
Choose Catalyst: Add Applications to Access Codes
Find the records you want and put a check next to them
Hit Next > >
On the next screen, check the Agile EQ box and click Save

If the respondent has completed an assessment that isn't Catalyst, you can upgrade them to Catalyst for free (through December, 2022) and add the Agile EQ to that for 10 credits. We have article on how to do the upgrade: How to Use an Existing Report to Create a New Assessment

Question 32

Do I need to have a Facilitation Kit to get Certified?

Terry Coates · Accepted Answer

Yes. Everything DiSC Certification requires every facilitator to have the Everything DiSC Catalyst Facilitation Kit (or an upgradable Workplace, Management or Agile EQ kit). This is because the credential being earned is that of "Certified Practitioner". As part of the course, you will learn not only about the DiSC model and theory, you will also learn how to use Catalyst in a training environment.

If you have replaced a facilitator at your company, you can use their kit and do not have to purchase an additional kit.

Question 33

Do I need to have a Facilitation Kit to get Accredited?

Terry Coates · Accepted Answer

Yes. The Five Behaviors Accreditation requires access to the Five Behaviors Facilitation Kit. If your company has already licensed a kit, you don't necessarily need to buy another one, but you will need access to the kit in order to complete the course materials.

This is because the credential being earned is that of "Accredited Facilitator". As part of the course, you will learn not only about the Five Behaviors model, but also how to use the kit materials to work with an intact team on their development.

Question 34

Can I still get Certified through DiSC Training Hub if I bought my facilitation kit from someone else?

Terry Coates · Accepted Answer

If you already have an existing EPIC Account with another provider, we recommend purchasing certification from them as well. If you're not happy with your current provider or can't remember where you purchased your kit, please contact us. We'll verify your kit's serial number and get you signed up!

Question 35

How long is my credential valid?

Terry Coates · Accepted Answer

The Everything DiSC Certified Practitioner credential never expires. And if you have a previous Everything DiSC Certified Workplace Facilitator or Certified Management Facilitator credential, they never expire either!

Question 36

How long is my Accredited Facilitator credential valid?

Terry Coates · Accepted Answer

The Five Behaviors Accredited Facilitator credential is valid for two years from the date of the exam. As the initial expiration date nears, a re-accreditation course can be completed, after which the credential becomes permanent.

Question 37

Is it true that Certification earns SHRM PDCs?

Terry Coates · Accepted Answer

Yes! You can earn 20 Professional Development Credits upon earning the credential of Everything DiSC Certified Practitioner.

PDCs can also be earned by completing the self-guided, online Everything DiSC Essentials course or Five Behaviors Accreditation.

Question 38

Is it true that Accreditation earns SHRM PDCs?

Terry Coates · Accepted Answer

Yes! You can earn 19 Professional Development Credits upon earning The Five Behaviors Accredited Facilitator credential.

PDCs can also be earned by completing the self-guided, online Everything DiSC Essentials course or Everything DiSC Workplace Certification.

Question 39

Is Certification available for other applications?

DiSC Training Hub · Accepted Answer

The newly updated DISC Certification course (launched in April 2022) is no longer application-specific. The program covers the core elements of Everything DiSC, use of the Catalyst platform and an overview of the other available applications. Learn more about Everything DiSC Certification.

There is, however, a separate certification program for The Five Behaviors of a Cohesive Team. The credential, "The Five Behaviors Certified Practitioner" is available through the Five Behaviors Certificatioon program.

Question 40

When do I get the results?

Terry Coates · Accepted Answer

For most assessments, you will have access to the results in minutes. After checkout, you will receive an email with a link to the assessment (which you can also find by visiting My Orders. Upon completing the assessment, you will have instant access to your results. We said "most assessments" because there are two exceptions: Catalyst assessments and The Five Behaviors Team assessment require some setup. We strive to turn these around within one business day (and usually much faster).

Question 41

What if I am buying the assessment for someone else?

Terry Coates · Accepted Answer

If you are purchasing the assessment for someone else to take, you can forward the link to the assessment to them. When they have completed the assessment, they can email the results to you. We can also forward the results to you, as the purchaser, however, you will need to contact us to request the results.

Question 42

What if I am buying more than one assessment?

Terry Coates · Accepted Answer

If you just need a few or several assessments on a one-time or infrequent basis, just add them to your cart and check out. You will receive an email with links to unique assessments that you can distribute to the intended recipients. You can also find those links in My Orders.

If you are looking to purchase assessments on an ongoing basis, you will probably be better served by setting up a corporate account. Learn more about EPIC Accounts.

Question 43

What does it mean when profiles are back-ordered?

Terry Coates · Accepted Answer

Very rarely we see a sudden spike in demand and inventory of a certain profile may get very low. When this happens, our system is designed to allow you to purchase any number of profiles and give you access to as many profiles as we have on hand. The balance will be back-ordered.

As soon as we can replenish the inventory, the remainder of your order will be send out via email. During business hours, this happens very quickly (usually under an hour). Outside of business hours it can take up to several hours to receive all of your profiles.

Question 44

What's included in a DiSC Training Workshop?

Terry Coates · Accepted Answer

The details vary by the individual workshop, but they all include the corresponding assessment(s) for the class topic, at least one training session, and all handouts needed for the course.

Virtual classes include our state-of-the art virtual classroom, facilitator and some classes also use a moderator.

In-person classes include audio-visual equipment (laptop, projector and speaker), the facilitator and typically one support person. Our prices do not include venue rental or items typically supplied by a venue, such as the screen for the projector, tables, chairs and food or beverage. We can provide full event management upon request.

Question 45

What is your cancellation policy?

Terry Coates · Accepted Answer

Should you need to reschedule the training due to an unforeseen conflict, we will work with you to reschedule to a mutually acceptable date. Should you wish to cancel a workshop, we retain the deposit, however you retain all of the assessment results and/or access to Catalyst and any other materials provided up to the date of cancellation.

See our Workshop Terms and Conditions for full details.

Question 46

How many people can I have in a workshop?

Terry Coates · Accepted Answer

Generally speaking, training outcomes suffer when there are too few or too many participants. Here is what we suggest:

Virtual Training - A minimum of five people is recommended, but 12-18 is better. In theory, we can accommodate any number of people in a virtual classroom, but in practice the limit is about 24. Beyond this number, activities are cumbersome and discussions can't include everyone. When the experience is less personal, some learners disengage. For this reason, we cap most virtual training classes at 24 participants, with larger groups handled via a webinar format.

Webinar - For the DiSC Fundamentals class, we offer a webinar format to review results for large groups. This is a guided tour of Catalyst and covers the basics of the DiSC results, however there is limited interaction. We recommend this option only when budgets are extremely limited. This option is not listed in our catalog, so please contact us to or submit a Workshop Request Form make arrangements.

In-person Training - Provided the room is sufficiently-sized, in-person training can accommodate more learners. We recommend no fewer than 8-9 people, a class size of 18-24 is ideal and larger classes are workable.

Five Behaviors Team Workshops - This is the only workshop with a specific size recommendation: This program is designed for intact teams of 5 to 12 people, with at least 6 months of tenure working together. With fewer than five or more than twelve team members, the course is less effective and is therefore not recommended. The Five Behaviors Personal Development workshop follows the other guidelines as outline previously.

Question 47

Has the pandemic affected in-person training?

Terry Coates · Accepted Answer

During the height of the pandemic we ceased all in-person training. As lock-downs and restrictions are lifted, we are accepting inquiries for in-person training. These are being considered on a case-by-case basis, taking into account the workshop environment and local conditions.

Question 48

How long do Workshops run?

Terry Coates · Accepted Answer

Our virtual workshops are divided into sessions of 90 to 120 minutes each. Most programs require more than one session, which we recommend conducting on different days. This avoids "Zoom fatigue" and allows the concepts introduced in one session to be studied and practiced before the next session.

In-person workshops are usually a half-day or a full-day, depending on the topic.

Question 49

What if I don't have 10 people? Can I still do a Workshop?

Terry Coates · Accepted Answer

Sure. We think 10 is a good minimum number of participants, which is why each workshop includes 10 profiles. However, we will run sessions with the people you have. Any unused assessments will remain available for you to use at any point in the future.

Question 50

We Do Training

Terry Coates · Accepted Answer

We are disc training hub after all. We offer in-person workshops and we have a state-of-the-art virtual classroom setup for online workshops. We also provide train-the-trainer programs and Certification for Everything DiSC® and The Five Behaviors. Whatever your needs, we can help ensure your initiatives start on solid footing. Some of our competitors just sell products!

Question 51

Who can see me on Catalyst?

Terry Coates · Accepted Answer

The only people that can find you on Catalyst are others within your organization that have also completed a Catalyst assessment and that have not opted out of sharing (it's on by default).

If you opt out of sharing, no one will be able to see you or your DiSC information, but you won't be able to see any of your coworkers either. The comparison tool within the "Your colleagues" section is a powerful tool for improving your working relationships and we highly recommend that you keep it turned on.

Note that your information will always be visible to your Catalyst™ administrators, no matter what the setting.

Question 52

What can others see about me on Catalyst?

Terry Coates · Accepted Answer

The “Your colleagues” feature of the site showcases your similarities and differences with individual colleagues as well as strategies for working together. This feature draws on a portion of your assessment results, including your DiSC® style and some preferences and tendencies.

Question 53

Can I block others from seeing my information on Catalyst?

Terry Coates · Accepted Answer

Yes, you can. In your profile settings, there is a Privacy section where you can turn off sharing with colleagues.

However, when you disable this function, you can no longer see any DiSC information about your colleagues. The ability to compare DiSC styles and explore strategies for working together is one of the most powerful functions on the Catalyst platform, so we highly recommend that you keep sharing turned on.

Question 54

What happened to the paper DiSC products?

Terry Coates · Accepted Answer

Some of the paper-based products are still available, but we have chosen not to carry them in our online store. There are several reasons for this, but the main one is that the current generation of Everything DiSC products are vastly superior. They are far more accurate in identifying someone's style and provide results that are richer, more insightful and, ultimately, more useful in improving interpersonal communications skills.

If you have a specific need for paper-based DiSC assessments, please contact us and we will be happy to help you.

Question 55

Can I purchase Catalyst profiles directly from DiSC Training Hub?

Terry Coates · Accepted Answer

Yes! Simply select the applications and the quantity you want, add to cart and check out. We will need the name, email and organization for each person taking the assessment so that we can load it into the system. You can use our Catalyst setup form (also provided upon checkout) to make that easy for you.

We will have everything set up within one business day (and often in a few hours or less) upon receiving the setup form.

Question 56

Why does an EPIC Credit cost so much less than a Workplace profile?

DiSC Training Hub · Accepted Answer

Because it takes 15 EPIC Credits to create one workplace profile. And 15 multiplied by [product_price id="27557"] equals [product_price id="24665"]. Other profiles may require more credits, resulting in a higher cost.

Keep in mind that these are retail prices. EPIC Account holders receive preferred corporate pricing, which can reduce the cost significantly. This is because as an EPIC Account holder, you are taking on the administrative duties (which are actually quite light). For retail sales, we are taking care of the administration.

Question 57

Can I download or print my Catalyst results?

DiSC Training Hub · Accepted Answer

You sure can! While Catalyst provides online access to results, you can still get a PDF file of the results. To do that:

Log into Catalyst
Click on the "hamburger menu" (the three horizontal lines in the upper-right corner of the screen)
From the panel that appears on the left, choose Download Reports
Check the boxes to include results by section
Click the Download button
Open the downloaded file and print it

Once you download the report, you could also email it to someone else. There is no limit to the number of times you can download the file.

Question 58

How much does it cost to get a group map?

Terry Coates · Accepted Answer

Nothing! On Catalyst, the "Your groups" function allows you to create multiple custom DiSC maps, each of which can have up to 25 people from your organization. To learn more, see our article "Your groups" on Catalyst.

Question 59

Why does the course date not one of the weekdays shown?

Terry Coates · Accepted Answer

The date shown for each Certification class is the date the online platform becomes available. The weekdays shown ("Mondays & Wednesdays") are the days of the week that have live sessions. For example, a course might open on a Friday with live sessions on the Tuesday and Thursday of the following two weeks.

This is done to allow time to complete the pre-work before the first live session.

Question 60

How quickly can I get a kit?

Terry Coates · Accepted Answer

Within hours! All facilitation kits are now delivered virtually within hours of purchase. You still have the option of having the box shipped to you, but you will also receive a link and a serial number so you can register and download your kit right away.

Quantity	Discount	Discounted price
2	-	$28.00
3 - 5	20%	$22.40
6 +	25%	$21.00

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