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Everything DiSC® and The Five Bevhaviors™ Frequently Asked Questions

... and their answers.

Why Buy from DiSC Training Hub?

We are DiSC TRAINING Hub after all. We can provide in-person workshops and we have a state-of-the-art virtual classroom setup for online workshops. We also provide train-the-trainer programs and Everything DiSC® Certification to ensure your initiatives start on solid footing.

Some of our competitors just sell products!

The profiles we carry are available online, immediately after purchase*, 24 / 7.

(*Excluding Catalyst profiles and The Five Behaviors Team Development profile. These require manual setup)

We are accredited by the Better Business Bureau and listed with Dun and Bradstreet. It is our goal to provide the very best solution to meet your specific needs.

We have been representing Everything DiSC products since January, 2011 and in the training space since 2002. If we were to go away for any reason, your EPIC account would be transferred back to Wiley (the publisher).

Wiley has been around since the early 1900’s. They’re not going anywhere!

We use 256-bit SSL encryption for transactions and none of your credit card information is stored on our servers.

Never. ever.

We have a generous 30-day return policy on unopened and unused products.

Incredibly, some of our competitors have a “no returns” policy!

DiSC Training Hub was founded by facilitators and trainers that actually use these products in training sessions.

We’re here to help you choose the right products and help you bring DiSC into your organization, but we can also customize curriculum and even provide a team of facilitators for larger programs.

Contact us for more information, schedule a free consultation or call us at +1 888-777-DiSC!

DTH Logo Aug 2020
Everything DiSC Catalyst logo

Everything DiSC on Catalyst FAQs

Catalyst is a different—and often better—way to experience DiSC. Instead of receiving a static PDF of results, Catalyst presents the material through an online, interactive platform. Get more details on our Catalyst page.

Indefinitely! Once you complete your Catalyst assessment, you gain instant access to the Catalyst platform with no expiration date. And there are no extra fees for continued access, unless you choose to add a new set of results.

Every Catalyst assessment includes the Everything DiSC Workplace results. In addition, Agile EQ (starting October 2020) and Management (starting December 8, 2021) are also available as inexpensive add-ons.

Absolutely! While Catalyst is a terrific online, interactive platform, a static report is still available for use offline. To find it, click on the “hamburger” menu (the three stacked, horizontal lines) and select “Download Reports”. The PDF can be downloaded there.

If you have more than one application, you can even create one report that includes some or all of the reports.

The Catalyst curriculum for virtual training supports a wide range of platforms. The Advanced curriculum requires polling, annotation and breakout rooms. If your preferred platform lacks any of these, you may wish to use the Basic curriculum.

The primary difference between Basic and Advanced curriculum is how the activities are structured. The objectives and learning points are the same.

The Catalyst Facilitation Kit contains course materials and videos for all of the profiles available on Catalyst. Currently that is Workplace and Agile EQ with Management becoming available in late 2021.

In this kit, the course materials are aligned with how the results are presented on the website (instead of the traditional PDF) and some of the included activities direct learners to use the platform.

The “Your colleagues” feature of the site showcases your similarities and differences with individual colleagues as well as strategies for working together. This feature draws on a portion of your assessment results, including your DiSC® style and some preferences and tendencies.

The only people that can find you on Catalyst are others within your organization that have also completed a Catalyst assessment and that have not opted out of sharing (it’s on by default).

If you opt out of sharing, no one will be able to see you or your DiSC information, but you won’t be able to see any of your coworkers either. The comparison tool within the “Your colleagues” section is a powerful tool for improving your working relationships and we highly recommend that you keep it turned on.

Note that your information will always be visible to your Catalyst™ administrators, no matter what the setting.

Yes, you can. In your profile settings, there is a Privacy section where you can turn off sharing with colleagues.

However, when you disable this function, you can no longer see any DiSC information about your colleagues. The ability to compare DiSC styles and explore strategies for working together is one of the most powerful functions on the Catalyst platform, so we highly recommend that you keep sharing turned on.

Certification FAQs

Yes. Everything DiSC Workplace Certification requires access to the Everything DiSC Workplace Facilitation Kit. If your company has already licensed the kit, then you don’t necessarily need to buy another one, but you will need access to the kit in order to complete the course.

This is because the credential being earned is that of “Certified Facilitator”. As part of the course, you will learn not only about the DiSC model and theory, you will also learn how to use the kit materials in a training environment.

If you already have an existing EPIC Account with another provider, we recommend purchasing certification from them as well. If you’re not happy with your current provider or can’t remember where you purchased your kit, please contact us. We’ll verify your kit’s serial number and get you signed up!

The Everything DiSC Certified Workplace Facilitator credential never expires.

Yes! You can earn 15 Professional Development Credits upon earning the credential of Everything DiSC Workplace Certified Facilitator.

PDCs can also be earned by completing the self-guided, online Everything DiSC Essentials course or Five Behaviors Accreditation.

Presently, the only DISC Certification available for Everything DiSC is based on the Workplace Profile and Workplace Facilitation Kit. The program covers the core elements of Everything DiSC as well as specifics of implementing Workplace into your organization. Learn more about Everything DiSC Workplace Certification.

A similar program is available for The Five Behaviors of a Cohesive Team. The credential, “Accredited Facilitation” is available through the Five Behaviors Accreditation program.

Everything DiSC Workplace Certification

Accreditation FAQs

Yes. The Five Behaviors Accreditation requires access to the Five Behaviors Facilitation Kit. If your company has already licensed a kit, you don’t necessarily need to buy another one, but you will need access to the kit in order to complete the course materials.

This is because the credential being earned is that of “Accredited Facilitator”. As part of the course, you will learn not only about the Five Behaviors model, but also how to use the kit materials to work with an intact team on their development.

If you already have an existing EPIC Account with another provider, we recommend purchasing certification from them as well. If you’re not happy with your current provider or can’t remember where you purchased your kit, please contact us. We’ll verify your kit’s serial number and get you signed up!

The Five Behaviors Accredited Facilitator credential is valid for two years from the date of the exam. As the initial expiration date nears, a re-accreditation course can be completed, after which the credential becomes permanent.

Yes! You can earn 19 Professional Development Credits upon earning The Five Behaviors Accredited Facilitator credential.

PDCs can also be earned by completing the self-guided, online Everything DiSC Essentials course or Everything DiSC Workplace Certification.

Five Behaviors Accreditation logo
Everything DiSC Workplace Certification

Workshop FAQs

The details vary by the individual workshop, but they all include the corresponding assessment(s) for the class topic, at least one training session, and all handouts needed for the course.

Virtual classes include our state-of-the art virtual classroom, facilitator and moderator.

In-person classes include audio-visual equipment (laptop, projector and speaker), the facilitator and one support person. Unless otherwise arranged, we do not provide the venue or those items typically supplied by a venue, such as projector screen, tables, chairs and food or beverage.

Should you need to reschedule the training due to an unforeseen conflict, we will work with you to reschedule to a mutually acceptable date. Should you wish to cancel a workshop, we retain the deposit, however you retain all of the assessment results and/or access to Catalyst and any other materials provided up to the date of cancellation.

See our Workshop Terms and Conditions for full details.

Generally speaking, training outcomes suffer when there are too few or too many participants. Here is what we suggest:

Virtual Training – A minimum of five people is recommended, but 12-18 is better. In theory, we can accommodate any number of people in a virtual classroom, but in practice the limit is about 24. Beyond this number activities are cumbersome and discussions can’t include everyone. Because the experience is less personal, some learners disengage. For this reason, we cap most virtual training classes at 34 participants.

Webinar – For the DiSC Fundamentals class, we do offer a webinar format to review results for large groups. This is a guided tour of Catalyst and covers the basics of the DiSC results, however there is limited interaction. We recommend this option only when budgets are extremely limited. This option is not listed in our catalog, so please contact us to make arrangements.

In-person Training – Provided the room is sufficiently-sized, in-person training can accommodate more learners. We recommend no fewer than 8-9 people and a class size of 18-24 is ideal and larger classes are workable.

Five Behaviors Team Workshops – This is the only workshop with a specific recommendation: This program is designed for intact teams of 5 to 12 people, with at least 6 months of tenure working together. With fewer than five or more than twelve team members, the course is less effective and is therefore not recommended.

During the height of the pandemic we ceased all in-person training. As lock-downs and restrictions are lifted, we are accepting inquiries for in-person training. These are being considered on a case-by-case basis, taking into account the workshop environment and local conditions.

Our virtual workshops are divided into sessions of 90 to 120 minutes each. Most programs require more than one session, which we recommend conducting on different days. This avoids “Zoom fatigue” and allows the concepts introduced in one session to be studied and practiced before the next session.

In-person workshops are usually a half-day or a full-day, depending on the topic.

Sure. We think 10 is a good minimum number of participants, which is why each workshop includes 10 profiles. However, we will run sessions with the people you have. Any unused assessments will remain available for you to use at any point in the future.

EPIC Accounts - Frequently Asked Questions

With an EPIC Account, this costs nothing! Your logo and up to seven lines of custom text appear on every report cover. You can also re-name any of the profile titles and specify the name displayed on email messages sent by the system.

An EPIC account usually costs between $150 and $250, however we don’t charge a setup fee and we’ll cover the cost with an initial purchase of just 100 credits. That’s equivalent to roughly 7 Workplace or Catalyst profiles).

EPIC Credits never expire. There is no risk in purchasing ahead and because the credits can be used for any Everything DiSC or Five Behaviors profiles, you can still use the credits even if your specific needs change.

The main cost is the profile. Beyond that, if you are going to print the profiles, that is an extra cost. For conducting your own training classes, we highly recommend a facilitation kit. There are also some training add-ons available to complement some of the classes, but these are optional.

Aside from these optional items, there are no annual licensing or maintenance fees with Everything DiSC or The Five Behaviors.

Well, if it’s a race, the respondent would win. Seriously, though, the answer depends on the type of assessment and whether or not you have an EPIC Account.

Catalyst Profiles: The very nature of the Catalyst system is that respondents have access immediately upon completion of their assessment. This cannot be changed. If you have an EPIC Account, you can set it up so that you receive an email when assessments are completed. You can then download a PDF of the results. If you also have a Catalyst profile, you can also find the new profile in the “Your colleagues” section and see their style there.

Traditional Profiles: When you have an EPIC Account, you can choose whether or not the respondent gets to see the results immediately upon concluding the assessment. If you prefer, you can choose to see it first and then share it with them when you are ready. If you do not have an EPIC Account (and you purchased assessments from DiSC Training Hub), we can email the results to you for any profile that you purchased.

You can rename any of the profiles using report tailoring, a built-in functionality of the EPIC account. This does not carry any additional cost.

Your client’s email address resides in your EPIC account and unless you give us permission, we can’t even view your client’s data. The only email messages they receive would be generated by the system. You might receive an occasional email as an EPIC Account holder, but your clients will not be contacted directly.

You can be notified when someone completes the assessment, but not when they haven’t. You can easily run a report to see who hasn’t completed an assessment. The system does provide one scheduled reminder email to go out to those who haven’t completed an assessment and you can manually send additional reminders at any time.

EPIC Credits are the currency of EPIC, the back-end administration website for both Everything DiSC and The Five Behaviors. It’s similar to they way arcade games used to be played. You bought some tokens and then used those tokens to play games. Some games used more tokens than other games and some reports in EPIC cost more credits than others. In order to use EPIC Credits, you need to have an EPIC Account.

Comparison Reports are created using the results of any two people that have completed any of the Everything DiSC assessments. There are three ways of creating them: 1) As the administrator of the EPIC account, you can create these reports manually. 2) If the two people in question have created their free My Everything DiSC accounts, they can, by mutual agreement, do the comparison themselves online using an interactive tool or they can download the complete report. 3) If the two people are in the same organization on the Catalyst platform, comparisons are freely available. In all cases, there is no cost to create these reports.

When someone has completed a Catalyst assessment (for 15 credits) you can add the results from additional applications (like Agile EQ) for just 10 additional credits. The respondent will get an email telling them the new info is available. Most applications will not require any additional questions to be answered; the results just appear.

To add EQ to an existing Catalyst record:

  • In EPIC, go to the Manage Reports menu
  • Choose Catalyst: Add Applications to Access Codes
  • Find the records you want and put a check next to them
  • Hit Next > >
  • On the next screen, check the Agile EQ box and click Save

If the respondent has completed an assessment that isn’t Catalyst, you can upgrade them to Catalyst for free (through December, 2022) and add the Agile EQ to that for 10 credits. We have article on how to do the upgrade: How to Use an Existing Report to Create a New Assessment

EPIC is the Electronic Profile Information Center
Everything DiSC and Five Behaviors Facilitation Kits

Facilitation Kit FAQs

The Catalyst curriculum for virtual training supports a wide range of platforms. The Advanced curriculum requires polling, annotation and breakout rooms. If your preferred platform lacks any of these, you may wish to use the Basic curriculum.

The primary difference between Basic and Advanced curriculum is how the activities are structured. The objectives and learning points are the same.

The Catalyst Facilitation Kit contains course materials and videos for all of the profiles available on Catalyst. Currently that is Workplace and Agile EQ with Management becoming available in late 2021.

In this kit, the course materials are aligned with how the results are presented on the website (instead of the traditional PDF) and some of the included activities direct learners to use the platform.

Facilitation kits and DiSC profiles are sold separately.

Kits contain course materials (PowerPoint decks, Leader’s Guides, handout masters) for DiSC training and, depending on the kit, a starter set of DiSC training add-ons.

Generally, yes, but virtual support varies by kit.

The Catalyst Facilitation Kit was designed from the start to support both virtual and in-person training. It comes with both versions for every application that is included (Fundamentals, Workplace, Agile EQ and—by the end of 2021—Management.

The other kits have had updates to support virtual training, mostly in the form of adapting activities to a virtual classroom.

A Facilitation Kit is definitely not required. In fact, if your course objectives are very specific to your business or industry, you might not find that a kit is worth it. However, there is a benefit to having a pre-built course structure to start with, which you can then freely customize to your organization’s needs.

Another big advantage of the kits is the videos. Having people model the styles in context-specific situations is the often best way for learners to really understand “see” the styles through their actions. While the kits are not inexpensive, creating a set of videos professionally would cost many times the price of the kit.

Each facilitation kit is specific to one of the profiles in the Everything DiSC product suite. The curriculum in each kit aligns with the contents of the corresponding profile. So, the Management Facilitation Kit has modules that relate to the contents of the Management profile with videos and activities that support key concepts. The Work of Leaders Facilitation Kit address the contents of the leadership profile. The contents of the kits for Workplace, Productive Conflict, Agile EQ and Sales each match the content of their respective profiles.

The one exception is the Catalyst Facilitation Kit. Catalyst is a web-based platform that allows respondents to interactively learn about DiSC and explore their results. In this kit, the course materials are aligned with how the results are presented on the website (instead of the traditional PDF) and the included activities leverage the platform. Currently, Workplace and Agile EQ are available on Catalyst with Management to be added before the end of 2021. Management curriculum will be added to the Catalyst kit shortly after the profile is released on the platform.

Purchasing DiSC Profiles FAQs

For most assessments, you will have access to the results in minutes. After checkout, you will receive an email with a link to the assessment (which you can also find by visiting My Orders. Upon completing the assessment, you will have instant access to your results. We said “most assessments” because there are two exceptions: Catalyst assessments and The Five Behaviors Team assessment require some setup. We strive to turn these around within one business day (and usually much faster).

If you are purchasing the assessment for someone else to take, you can forward the link to the assessment to them. When they have completed the assessment, they can email the results to you. We can also forward the results to you, as the purchaser, however, you will need to contact us to request the results.

If you just need a few or several assessments on a one-time or infrequent basis, just add them to your cart and check out. You will receive an email with links to unique assessments that you can distribute to the intended recipients. You can also find those links in My Orders.

If you are looking to purchase assessments on an ongoing basis, you will probably be better served by setting up a corporate account. Learn more about EPIC Accounts.

Very rarely we see a sudden spike in demand and inventory of a certain profile may get very low. When this happens, our system is designed to allow you to purchase any number of profiles and give you access to as many profiles as we have on hand. The balance will be back-ordered.

As soon as we can replenish the inventory, the remainder of your order will be send out via email. During business hours, this happens very quickly (usually under an hour). Outside of business hours it can take up to several hours to receive all of your profiles.

Everything DiSC and Five Behaviors assessments
Talking the assessment on a laptop

The Assessment FAQs

No. The assessment website is very clean with minimal branding and no advertisements. The branding is Wiley (the assessment maker) and either our logo (if purchased from this site) or yours (if you get your own EPIC Account). Results come in a downloadable PDF file, again free of anything except results and minor branding.

The Everything DiSC products are often described as “simple without being simplistic”. This is one of DiSC’s great strengths. Everything DiSC is a third-generation, research-based instrument. And yet while the narrative is rich, it is easily understandable and provides a simple way of discussing human behaviors and interactions.

A traditional Everything DiSC assessment takes most people about 15-20 minutes to complete. However, one of the great things about Everything DiSC is “record re-use”. Once someone has completed any traditional assessment, subsequent assessments can re-use that data, requiring only a few additional questions to be answered.

The Catalyst assessment takes a little longer (20-25 minutes) but it collects data for multiple profiles. This allows additional results to be activated without respondents having to answer any additional questions.

Because of the additional team-based questions, The Five Behaviors assessments take a little longer to complete. However, the record re-use applies to these assessments, too, so anyone with an existing record will require relatively little time to complete a Five Behaviors assessment.assessments.

The Everything DiSC assessments are in their third generation and are measured to be 32% more accurate in determining someone’s style as compared to the original paper instruments. A full research report is available that details the validity and repeatability of the assessment.

The assessment site remembers where a respondent was, so if they quit or get disconnected, they can resume where they left off, by clicking on the original invitation link.

The Everything DiSC profiles are a premium product, compared to other DISC products on the market. These are research-based and fully validated instruments and most others are not. There is also tremendous value in having application-specific profiles (Agile EQ, Productive Conflict, Workplace, Management, Leadership, and Sales) that all interoperate, share a language to talk about behavioral differences and allow Comparison Reports (and other group reports) to be generated, even when people have completed different profiles. As for those that feel like the products are too inexpensive, sometimes this is because of confusion around EPIC Credits. One credit is just a few dollars, but it takes 15 credits to create one Workplace profile. Others profiles are 20, 25 or more.

Catalyst is a different—and often better—way to experience DiSC. Instead of receiving a static PDF of results, Catalyst presents the material through an online, interactive platform. Get more details on our Catalyst page.

Facilitation kits and DiSC profiles are sold separately.

Kits contain course materials (PowerPoint decks, Leader’s Guides, handout masters) for DiSC training and, depending on the kit, a starter set of DiSC training add-ons.