One of the best parts of Catalyst (and some say it is the best part) is the Your colleagues section. This feature allows you to "see" all of your coworkers that have completed the Everything DiSC on Catalyst assessment. You can learn about their style and get tips on interacting with them more effectively.
If your own data is missing, see the article Help! My DiSC Catalyst Results are Missing!
But Someone is Missing!
For some reason, you can't seem to find one of your coworkers on Catalyst.
You are sure they took the assessment, the obvious first requirement. Perhaps they were in a workshop with you or you recall discussing your styles with each other. But when you go to the Your colleagues section of Catalyst, sure enough, they are not there. They also don't show up when you try to add them to a group.
For Admins: Check their Organization
It's an obvious one, but a person won't show up if they are assigned to a different organization than everyone else. If you are an EPIC Account admin, use the Edit Existing Records function from the Manage Reports menu to find their record.
When viewing their record, verify that the Organization assigned to them is the same organization assigned everyone else. If it's different, that's the problem. Change it and they should instantly appear in the Your colleagues section of Catalyst...
...unless they have changed their privacy settings, which we'll look at next.
The Most Likely Culprit: Privacy Settings
If the Catalyst Organization is set correctly, the problem is most likely a privacy settings issue. In each person's profile settings, there is a Privacy/communication tab. There are two settings on that tab, but it's the first one we care about: Share with colleagues. This setting can be turned on or off.
This setting is on by default, but if a user has changed it to off, they will no longer be visible to others in the same Catalyst Organization. Likewise, though, they will not be able to see style information for anyone else either.
Note: This setting cannot be seen (or changed) by the EPIC Administrator.
Sometimes people aren't aware of the effect of turning sharing off; sometimes they are. In this day of privacy concerns, you can't just tell them to turn it back on. But you can have an open, non-judgemental conversation with them to ensure they understand what they are giving up.
Other Possibilities
There are other, less likely conditions that could explain why a coworker might not appear in the Your colleagues or Get advice sections of Catalyst.
First, the person may not have a Catalyst assessment on file. Perhaps they never took the assessment, or they took a traditional (non-Catalyst) assessment. Getting them visible on Catalyst would require them to take (or re-take) the assessment and be comfortable with sharing their information.
Second, they may have asked for their record to be deleted for privacy reasons. Current regulations, such as GDPR, require administrators to remove stored personal data when asked. The admin should have a record of this.
Finally, there could be some system anomaly. This is a computer system, after all. However, this is exceedingly rare. Nonetheless, if you have exhausted all other possibilities, let us know. And be sure to document everything as much as possible: explain what steps you have taken, provide details about the "missing person" and provide screenshots. This will help us get to the bottom of it!